Smart ERP Live Chat
The Smart ERP Live Chat module is designed to provide real-time customer support and engagement through your website, enhancing customer experience and satisfaction.
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Problems
— 01
Delayed Customer Support
- Customers often face delays in getting support through traditional channels.
— 02
Low Engagement
- Limited interaction with website visitors can result in lost sales opportunities.
— 03
Manual Query Handling
- Manually addressing each customer query can be time-consuming and inefficient.
— 04
Lack of Insight
- Difficulty in tracking and analyzing customer interactions to improve support strategies.
Benefits of Automated Smart ERP
Live Chat
Instant Support
Provide real-time support to customers, reducing wait times and improving satisfaction.
Increased Engagement
Engage visitors proactively, increasing the likelihood of conversions and sales.
Efficient Query Handling
Streamline the process of addressing customer queries with automated tools.
Actionable Insights
Gain insights into customer interactions to refine support strategies and improve service quality.
Key Features
Real-Time Chat
- Instant Messaging: Enable real-time chat with customers directly from your website.
- Chat Transfer: Transfer chats between agents to ensure the right person handles each query.
Automated Responses
- Canned Responses: Use pre-defined responses for common queries to save time and ensure consistency.
- Chatbots: Implement chatbots to handle basic queries and direct customers to the right resources.
Visitor Tracking
- Visitor Monitoring: Track visitor activity on your website in real-time to understand their behavior and needs.
- Proactive Chat Invitations: Send chat invitations to visitors based on their activity to engage them proactively.
Chat Management
- Chat History: Maintain a history of all chat interactions for future reference and analysis.
- Agent Dashboard: Provide agents with a centralized dashboard to manage and respond to chats efficiently.
Fully integrated with necessary features
CRM
Manage customer relationships and track engagement from live chat.
Helpdesk
Convert chat interactions into support tickets for efficient issue resolution.
Email Marketing
Follow up on chat interactions with targeted email campaigns to nurture leads.
